Refund Policy

At The Drop Sharps Disposal, we want to ensure a seamless, compliant experience for our local route customers. Because our products are service-based local container swaps, standard shipping and physical product returns do not apply. Please review our specific refund and cancellation policies below.

• Window: Customers can cancel or reschedule a scheduled route swap for a full refund up to 24 hours prior to their scheduled service day.

• How to Cancel: To request a cancellation or change your route date, please email us at support@thedropsharpsdisposal.com

• Late Cancellations: Cancellations made less than 24 hours before your scheduled route will not be eligible for a refund, but may be credited toward a future route swap at our discretion.

• If we deliver a sharps container that is physically compromised, cracked, or defective, we will replace it free of charge.

• Reporting Window: Please inspect your containers upon delivery and report any physical defects within 48 hours of delivery by emailing support@thedropsharpsdisposal.com with photos of the damage.

• We will dispatch a replacement container to your facility during our next available route in your area at no additional charge.

• If our route driver attempts a scheduled swap but cannot access your facility during your designated business hours (e.g., locked doors, gate code changes not provided, or business closed), a $25 dry-run fee will be assessed to cover fuel and labor.

• The remainder of your purchase price will be credited to your account for your next rescheduled swap.

• Once a refund is approved by our team, it will be issued back to your original payment method.

• Refunds are processed on our end within 3 to 5 business days. Please allow an additional 3–7 business days for your banking institution to post the transaction to your account.

• Completed service swaps (where a driver has successfully collected your full sharps bin and left a new one) are final and non-refundable.

• If you have any questions regarding your service, routes, or billing, please reach out to us at:

• Email: support@thedropsharpsdisposal.com

• Phone: 714-430-8554

• Corporate Mailing Address: 30 N Gould st, Ste N, Sheridan Wy 82801